Terms and Conditions

Welcome to HotDealWatches!

These terms and conditions outline the rules and regulations for the use of

HotDealWatches's Website. 

By accessing this website we assume you accept these terms and conditions in full.

Do not continue to use HotDealWatches's website if you do not accept all of the terms

and conditions stated on this page.

Terms and Conditions of sale

DELIVERY POLICY

Delivery Notifications
You will receive an email at the address you have specified when your order has been despatched - this email contains the tracking number (if applicable) so you can track it online right to your door. You can also choose to have a delivery confirmation sent to your mobile phone via text message.
Delivery Timescales
If placed before 4 pm, subject to passing necessary checks, your order will be shipped the same day to be received the following day (excluding Sundays and Bank Holidays).
HotDealWatches do not currently open on bank and public holidays. Orders received on these days will be despatched the next working day.

International Deliveries

This is generally between 2 - 10 working days. Customs charges for delivery to countries outside the EU may also apply. Tracking number will be provided.

Postage Method

All orders are processed via Royal Mail Signed For® 1st Class aims to deliver your parcel the next working day - and gives you the added security of : proof of delivery including a signature from the receiver. Check online or on your mobile to see when your item has been delivered.

Signature upon delivery, missed deliveries and denial of receipt

Due to security reasons, all items delivered require a signature. Parcels shipped on this basis cannot be left without signatures. If you miss the delivery person, a card will be left to give you instructions to either arrange a redelivery or to collect it from your local sorting office / delivery depot.

Inspection upon delivery

When receiving your order you should inspect the packaging to ensure that it has not been tampered with in any way. If it does appear to be tampered with, you should refuse delivery.

Late deliveries or despatch

HotDealWatches are able to ship almost every order in the specified delivery timescale, in rare circumstances our shipping capacity can be exceeded and cause a delay of one extra day. HotDealWatches regret that this situation can occur occasionally, and is an unfortunate situation which is naturally associated with buying online, however this only occurs in rare situations and, should this occur, your order is marked for urgent delivery the following day.

The other circumstance which may cause a delay is when the delivery service itself has a problem. This, again, is a rare situation but is unfortunately beyond our control. In these situations, HotDealWatches will do our very best to take responsibility for the situation and ensure that your order is delivered as quickly as possible.

Lost Deliveries

Unfortunately, as with all delivery services, there are rare circumstances where parcels do not arrive in the agreed timescale or they are lost completely. Under these circumstances, we endeavour to ensure that the item is delivered to you as soon as possible by contacting the delivery service and attempting to locate your parcel and have it delivered. You may also contact the delivery service yourself with the tracking number supplied to you in your despatch email. In the case of lost items, we cannot refund orders or send out a replacement until the delivery is confirmed to be lost. This must be confirmed by the delivery service themselves, and the time periods at which items can be confirmed lost depends on the delivery service used, and are detailed as follows:
Royal Mail Recorded Delivery / 1st class - 10 working days to confirm a lost parcel
Royal Mail 9am / Track 24 - 10 working days to confirm a lost parcel
Royal Mail International Delivery - 21 working days to confirm a lost parcel
DHL Express - 10 working days to confirm a lost parcel
DHL Global Mail - 21 working days to confirm a lost parcel

Return Policy

Don't like the item? No problem, just send it back with the enclosed returns form and receive a full refund.

Nearly all refunds are processed the day they are received!
Conditions for the return of items
The item(s) must be in unworn and in the same condition in which they were received. Items must be returned with all the original packaging, instructions, guarantee and any extras.
Earrings, belly bars or other items of pierced jewellery cannot be returned unless they are found to have manufacturing faults.
If a visual defect is found with the item(s) upon arrival, you must notify us within 48 hours.

How to return items

Items must be returned with a completed returns form. Post the item and claim money back. Send us tracking number and we will refund your all postage costs.

Refunds

When we receive the item, our returns department will confirm that everything is present and in its original condition to ensure its eligibility for refund. We process refunds as quickly as possible and you will receive an email to notify you when the email has been processed. We process most refunds on the same day which they were received, but please allow up to a maximum of 14 days for the money to reach your account. It rarely takes this long, but can happen sometimes for reasons such as bank delays or errors.

Return Address:

131 Lyvelly Gardens Peterborough PE1 5RR United Kingdom.
If you have not received or have misplaced your returns form, return the item to us with a covering note with your invoice number.

Exchanges

If you wish to exchange a purchase for another item, please contact customer service help.desk@hotdealwatches.co.uk.

Price Match Guarantee

1. The product must be a matching brand, model number and colour to qualify.
2. We match local retail competitors (including their online prices)
3. We won't be beat on price:
• At the time of sale, we price match all local retail competitors.
• The online prices of retailers not listed in the Special Considerations section (not authorised sellers).
• Products shipped from or sold by third-party sellers on websites.
• Pricing only available to select groups of customers including loyalty offers, discounts relating to a non-warehouse membership programs and government exchange store offers.
• Competitors' service prices (including delivery and installation charges), pre-order and trade-in offers, eBay store offers, and special daily or hourly sales.
• Any financing offers, bundle offers, items included in bundle offers, free items, pricing errors, mail-in offers, coupon offers, items that are advertised as limited quantity, out of stock items, clearance items, open-box items, refurbished items, pre-owned items, credit card offers, gift card offers, items included in gift card offers, rent/lease to own items, Point of Sale Activation cards, video game discounts related to a membership program, and items for sale Thanksgiving Day through the Monday after Thanksgiving, whether offered by Best Buy or a competitor.

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